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Last Updated: August 26, 2026
This Cancellation and Refund Policy sets out the terms under which you may cancel services purchased from PAY4WORK LIMITED and request a refund. By engaging our services, you acknowledge that you have read, understood and agree to the terms below. This policy should be read together with our Terms and Conditions.
PAY4WORK LIMITED supplies the Services to you directly. We are the party that invoices you, receives your payment, and decides and processes any refund. There is no reseller or third-party merchant of record involved.
• Refund requests are reviewed and decided by us.
• Approved refunds are issued by us to your original payment method, through our payment provider.
• Your contract, and therefore your refund rights, are with PAY4WORK LIMITED alone.
Because our services are custom, digital and resource-intensive, we generally do not refund fees for work that has already been performed or for resources that have already been allocated to your project. We are, however, committed to fair treatment and will consider refund requests in the circumstances set out below.
This policy does not affect any statutory rights you may have under the consumer protection laws of your jurisdiction, where those rights apply and cannot be excluded by agreement.
• A full refund of any upfront deposit may be granted where we receive a written cancellation request before the project kick-off meeting has taken place and before any design or development work has begun.
• Once work has commenced, refunds are not available for completed work or completed milestones.
• If you terminate a project after commencement, we will invoice for all work completed up to the point of termination, calculated on the time-and-materials effort expended at the agreed rate or against the milestones achieved.
• Any remaining portion of a pre-paid fee that exceeds the value of work performed and non-cancellable costs committed will be refunded to you.
• If we cancel a project for reasons other than your breach of the Terms and Conditions, we will refund any pre-paid fees for work not yet performed.
• You may cancel a monthly subscription at any time.
• Cancellation takes effect at the end of your current billing period.
• No refunds are provided for partial months of service.
• You retain access to the service until the end of your paid billing cycle.
• You may cancel an annual subscription at any time.
• If you cancel within the first thirty (30) days of the annual term, you may request a full refund.
• After thirty (30) days, no refunds are provided for the remainder of the annual term.
• Cancellation takes effect at the end of the annual term; pro-rated refunds are not given.
For one-time purchase digital products such as premium templates, custom plugins or licensed software:
• Refunds are not normally granted once the product has been delivered or downloaded, or once a licence key has been issued.
• A refund may be considered where the product is proven to be materially defective and the defect cannot be resolved through our technical support within a reasonable period.
Refunds are not provided for:
• Services already rendered and deliverables accepted by you.
• Hours already expended on time-and-materials projects.
• Domain name registration or renewal fees, which are paid to and managed by third-party registrars.
• Third-party service fees such as premium API credits, external software licences, paid plugins or stock media purchases.
• A change of mind, dissatisfaction with design aesthetics that does not amount to a departure from the agreed Project Proposal, or failure to achieve a desired business outcome.
• Project delays caused by your failure to provide required materials, content, feedback or access in a timely manner.
• Work rejected after the acceptance period stated in our Terms and Conditions has expired.
• You can cancel an active subscription by sending a written request to [email protected].
• To request a refund, submit a formal request in writing to [email protected].
• Your request must include:
• Your full name and business name.
• The associated invoice number(s) or order reference.
• A detailed reason for the refund request.
We will acknowledge your request within 2 business days and provide a decision, typically within 7-10 business days.
If your refund is approved:
• The refund will be issued to your original payment method within 10-14 business days.
• Your bank or payment provider may require additional time to post the refund to your account.
• Where a refund relates to a paid service, your access to that service will end once the refund is issued.
If you believe a charge is incorrect, please contact us first so that we can resolve it. Raising a chargeback without contacting us may result in suspension of the Services while the dispute is investigated. We will provide our payment provider and your bank with the project records relevant to the disputed charge.
We reserve the right to amend this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date and will apply to purchases made after that date.
For any questions regarding this policy, please contact us at:
PAY4WORK LIMITED
The Twenty One Building
21 Pinner Rd
Harrow, United Kingdom HA1 4ES
Company Registration No.: 15076646
Email: [email protected]