Refund and Cancellation Policy

Effective Date: 01 Jan 2024

1. Cancellation Policy

1.1. Buyer-initiated Cancellations:
Buyers can cancel an order at any time before the work is marked as completed by the seller. To initiate a cancellation, buyers must contact the seller directly or use our platform's messaging system. Once the cancellation is agreed upon by both parties, the order will be terminated, and the funds will be refunded to the buyer's Pay4Work account balance.

1.2. Seller-initiated Cancellations:
Sellers reserve the right to cancel an order if they are unable to fulfill the requirements due to unforeseen circumstances, technical limitations, or any other valid reason. In such cases, sellers must provide a valid explanation to the buyer, and the funds will be refunded to the buyer's Pay4Work account balance.

1.3. Automatic Cancellations:
Orders that are not accepted by sellers within the specified timeframe will be automatically canceled, and the funds will be refunded to the buyer's Pay4Work account balance.

2. Refund Policy

2.1. Quality-related Refunds:
If the delivered work does not meet the quality standards or specifications as agreed upon in the order requirements, buyers are eligible to request a refund. Buyers must provide clear evidence and reasoning for the refund request, including specific details on how the delivered work deviates from the agreed-upon terms. Pay4Work will investigate the claim and determine the appropriate refund amount based on the severity of the discrepancy.

2.2. Non-delivery Refunds:
If sellers fail to deliver the work within the agreed-upon timeframe without prior communication or valid reasons, buyers can request a refund. Buyers must allow a reasonable grace period for delivery, after which they can escalate the issue to our support team for further assistance.

2.3. Mutual Agreement Refunds:
In cases where both the buyer and seller mutually agree to cancel an order after work has commenced, a partial refund may be issued based on the extent of the work completed.

3. General Guidelines

- Refunds will be processed within 15 business days from the date of approval.
- Refunded funds will be returned to the original payment method used for the transaction or credited to the buyer's Pay4Work account balance, based on the nature of the refund.
- Pay4Work reserves the right to withhold or deny refunds in cases of suspected fraud, abuse, or violation of our Terms of Service.
- All refund and cancellation requests must be submitted through our official channels for proper documentation and processing.

By using our platform, buyers and sellers agree to abide by this Refund and Cancellation Policy. Pay4Work reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of users to review the policy periodically for any changes or amendments.